Creative and Innovative
The foundation of growth, survival, and prosperity in consumer technology based businesses is effective technical communications. Every individual in an automotive or electronics business that ultimately serves consumers are all involved in "Sales". We sell our abilities, our approach, our character, our products and services to our clients, colleagues, friends and acquaintances. Failure to communicate or support the company’s message, at the right time, in the right manner invariably results in a lackluster outcome.
Communicating the virtues of your product(s) or service(s) to the world is a blend of art, science, and perseverance. All aspects of the CE and automotive aftermarket business, especially technical materials and training, depend upon effective communication strategies that get the message across in the most effective manner and achieve the best results. Whether audible, visual, delivered in person, online, or in print, we provide a sensible and cost-effective approach to meet the needs of every client. Finding the right professionals to support the benefits of doing business with your company is a difficult process. Now, your search is over. RCGI delivers exceptional value and we take pride in doing so on time and on budget.
Our Services Include:
- Operations Consulting and Business Development
- Electronic/Acoustic Product Development, Evaluation, and Testing
- LEAN Manufacturing Training and Consulting
- Industry Liaison and Representation
- Process Development for Technicians
- Training Program Development
- Train the Trainer Programs to Jump Start Your Own Training Staff
- Training Program Delivery at Your Location
- Industry Recognized Certification Training and Testing (MECP and ASE)
- Literature and Document Development
- Technical Content Development
- Layout, Illustration, and Graphic Art Services
- Professional product and process photography
- Full color printing books, posters, catalogs, manuals, etc.
In a Very Tight Global Market Strong Messages Mean Leverage
Other than excellence in both your products and your services, nothing underscores your company’s dedication better than professional experience and outstanding technical materials. We utilize highly regarded subject matter experts to make their real-world experience and exceptional writing skills available for customer support content such as tutorials, step-by-step guides, deployment and operational process (“train the trainer”) documents, product documentation, technical papers, knowledge-base content and more.
We are individuals who have profound technical knowledge, a proven reputation for producing high-quality technical content, and the professionalism to deliver on time and on budget. We have authored many well known industry technical publications and proprietary learning programs that validate the RCGI value time and again.
Most Firms Need Content Development Only on a Per-Project Basis
When you have a writing/communications project please consider the expertise of RCGI. We want to build relationships with our clients so that when you need a written deliverable that is technical in nature, (technical manual, white papers, web content, etc.), you won´t have to look any further than the experienced RCGI team. We can quote your job on an hourly basis or by project. Design and layout can be included or quoted separately. RCGI will arrange printing and delivery of materials for additional fees. We meet deadlines, our quality is high, and your satisfaction is our major goal. When our clients are happy and your clients are happy – it’s a win-win situation.
Manuals, Guides, Reference Materials
One of our strengths is the creation of technical communications that take on the form of manuals or other similar publications. Owner’s and user’s manuals, technical bulletins, “Quick Start” consumer guides, process maps, and policy documents are at the core of our communication expertise. If you have read an owner’s or installation manual for a consumer electronics product in the past 10 years, chances are you’ve come across documents produced by the RCGI team. From copy, through illustration, to layout and digital file delivery to a print house, we cover every aspect of the process, on time and on budget. And since most companies focus on product development right up to the product launch, the technical support materials are often an afterthought that becomes evident soon after. Don’t allow the success or failure of your company’s products or services to be determined by poor technical communication infrastructure. Let the RCGI experts take care of your printed materials.
Technical Documentation Review and Analysis
We also offer a complete review of your existing technical support and technical marketing materials: Help files, user guides and references, procedures... anything you may have that is meant to communicate important technical data to technicians, clients, or end users. We are happy to make suggestions and assist you in implementing upgrades and changes where there will be tangible improvements toward achieving your company’s goals. Typical analysis costs are absorbed in the subsequent projects that result. So in reality if your company has improvements to make, you have virtually nothing to lose.
Creating Value Added Training
With experience in building both specialist demonstration vehicles and day-to-day consumer vehicles, RCGI forms training content around innovation, reliability, and return on investment. You want to ensure that your customers and those involved with maintaining your products have technical information that not only leading edge, but that is also practical to use and demonstrates good value for money. You need technicians to be able to execute installation related techniques in the most efficient and cost-effective ways possible. You also need to keep pace with the continuing challenge of today’s vehicle integration. Value added training is much more that putting body filler on a demonstration panel with a PowerPoint slide in the background. These days, the engineering of profitable techniques is equally as powerful as the delivery of the training.
|
